Building and Nurturing Engaged Teams Own and manage end-to-end people strategy and operations within the team. This includes driving onboarding, talent development and people engagement. Ensure employee happiness by working with the team to create strong connections and utilise effective communication to help translate the Mission of Airbnb into meaningful and clear goals. Support your team in handling urgent, escalated personal safety cases (e.g., domestic violence, sexual assault, suicide, surveillance devices), prioritising wellness and sustainability. Lead with empathy to establish approachability in order to care about, support, and challenge the team to meet and exceed expectations. Enable professional and personal growth through supporting and challenging your team with feedback, one-on-ones, enabling opportunities, expectation-setting, and other growth tools at your disposal. Keep up with day-to-day management duties such as scheduling, shift approval, team and one-on-one meetings, and managing basic HR-related issues (pay/benefits/HR policy enforcement, etc.).

Performance Accountability

• Manage both team and individual performance and resources to ensure compliance with policies and SLAs.
• Ensure individual team members are held accountable to their performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way.
• Think critically and constantly evaluate policies and procedures. Work with the team to identify opportunities to improve performance and better optimize processes for the team, region, and global community.

• Operational Execution

  • Lead the team towards the execution of the company and strategic goals following the guidance of the Operations Manager, and collaborate with the OM to develop recommendations for service improvements and regional prioritization.
  • Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community. Work with your regional leadership to influence stakeholders and the Safety Service Manager to mitigate risks.
  • Serve as Point of Contact for urgent or other sensitive cases within your region, spending time each week working on tickets and other escalated issues to refine subject matter expertise.
  • Work closely with fellow global and regional Team Leads in addition to maintaining a strong connection to your cross-functional partners.
  • Effectively prioritize the team’s work based on seasonality and the needs of the customers and the business.
  • Lead and/or participate in projects outside of the scope of your department, as assigned by your manager.

supervising operations management safety